Impression Europe is one of the UK’s leading suppliers to the promotional merchandise industry. Our Impression range consists of more than 1,200 promotional products including some of the industry’s most popular volume sellers. We also produce a confectionery range featuring approximately 200 products.Our products appear on all sourcing websites and are selected for inclusion in all major trade catalogues.
We have been awarded Charter Supplier status by the British Promotional Merchandise Association which is the highest accreditation standard available within our industry. This is official recognition that our business operates to the highest possible standards.
Our website contains details of all our internal processes such as order procedure, customer service procedure, complaints handling process as well as confirming ethical and environmental values, compliance to product conformity, corporate social responsibility, product safety and regulation.
We have a strict Trade Only policy. This is a guarantee that no end user organisation will ever be supplied. We are so committed to this principle we are one of the only, if not the only, supplier to make a public statement to this affect.
Exceptional customer service is our top priority but this is under constant review so that we continue to improve in every area of our business. If you sell promotional merchandise you can place your valued orders with us with the knowledge that they are in safe, reliable hands. We are your trade only supplier partner.
BPMA Charter Supplier
Charter status means we are recognised within our industry as providing the highest levels of customer service and is a true reflection of the hard work and dedication displayed by our excellent team of staff.
In order to qualify for this award we have provided documented evidence to cover every aspect of our business and the services we provide.
Standards we have met include:
- Customer service procedure
- Order process procedure
- Customer complaints handling procedure
- Compliance to product conformity
- Ethical and environmental values
- Overall quality of product & performance
- Financial stability
We are grateful to the British Promotional Merchandise Association for giving us the opportunity to display our true quality in this official capacity and they are also delighted with our achievement.
As former BPMA Director General, Gordon Glenister, commented, "I am extremely pleased that Impression Europe has been awarded our charter status. The team at Impression Europe are exemplars of best practice and recognise the importance of industry compliance and consistency in a quality customer service operation.
We are proud to have received this top industry accreditation.