Charter status means we are recognised within our industry as providing the highest levels of customer service and is a true reflection of the hard work and dedication displayed by our excellent team of staff.
In order to qualify for this award we have provided documented evidence to cover every aspect of our business and the service we provide.
Standards we have met include:
- Customer service procedure
- Order process procedure
- Customer complaints handling procedure
- Compliance to product conformity
- Ethical and environmental values
- Overall quality of product & performance
- Financial stability
We are grateful to the British Promotional Merchandise Association for giving us the opportunity to display our true quality in this official capacity and they are also delighted with our achievement.
As BPMA Director General, Gordon Glenister, commented: “I am extremely pleased that Impression Europe has been awarded our charter status. The team at Impression Europe are exemplars of best practice and recognise the importance of industry compliance and consistency in a quality customer service operation”.
We are proud to have received this top industry accreditation.