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Impression Europe is one of the UK’s leading suppliers to the promotional merchandise industry. Our Impression range consists of more than 1,200 promotional products including some of the industry’s most popular volume sellers. Our products appear on all sourcing websites and are selected for inclusion in all major trade catalogues.

We have been awarded Charter Supplier status by the British Promotional Merchandise Association which is the highest accreditation standard available within our industry. This is official recognition that our business operates to the highest possible standards. We are also a BPMA Patron. This is a position very few suppliers or distributors achieve.

Our website contains details of all our internal processes such as order procedure, customer service procedure, complaints handling process as well as confirming ethical and environmental values, compliance to product conformity, corporate social responsibility, product safety and regulation.

We have a strictly Trade Exclusive policy. This is a guarantee that no end user organisation will ever be supplied. We are so committed to this principle we are one of the only, if not the only, supplier to make a public statement to that effect.

Exceptional customer service is our top priority but this is under constant review so that we continue to improve in every area of our business. If you sell promotional merchandise you can place your valued orders with us with the knowledge that they are in safe, reliable hands. We are your trade only supplier partner.

 

bpma-patron-logoWe are proud to have been invited to become a patron of the British Promotional Merchandise Association. This is something that very few distributors or suppliers get the opportunity to be.

BPMA patrons are a key group of suppliers and distributors keen to support the Trade Association and are important figureheads within our industry. The BPMA values the help and support provided by their patrons, they are ambassadors for both the association and the industry and fully support the BPMA Academy and education programme.

Impression Europe will endeavour to assist in both the development of the association and in bringing increased awareness of both our industry and the products we all supply.


“I am truly delighted to welcome Impression Europe to the patron family. The organisation has “impressed” me no end and sits well with the values and aspirations of the BPMA”.

Gordon Glenister – Director General


This increased recognition is a reflection of the prominent position Impression Europe has within the Promotional Merchandise industry and is testament to the continual improvements made to all our internal procedures in order to provide a service of the highest possible quality, to all our valued customers, at all times.

BPMA Charter SupplierCharter status means we are recognised within our industry as providing the highest levels of customer service and is a true reflection of the hard work and dedication displayed by our excellent team of staff.

In order to qualify for this award we have provided documented evidence to cover every aspect of our business and the service we provide.

Standards we have met include:

  • Customer service procedure
  • Order process procedure
  • Customer complaints handling procedure
  • Compliance to product conformity
  • Ethical and environmental values
  • Overall quality of product & performance
  • Financial stability

We are grateful to the British Promotional Merchandise Association for giving us the opportunity to display our true quality in this official capacity and they are also delighted with our achievement.

As BPMA Director General, Gordon Glenister, commented: “I am extremely pleased that Impression Europe has been awarded our charter status. The team at Impression Europe are exemplars of best practice and recognise the importance of industry compliance and consistency in a quality customer service operation”.

We are proud to have received this top industry accreditation.

Most trade suppliers profess to be “trade only” and deny supplying end users. In our experience we know this is not always the case. We are not responsible for the trading policy of our competitors and can only set out clearly and unequivocally our own intentions.

Impression Europe are a Trade Exclusive supplier and there is no circumstance that would cause us to compromise this strong business ethic. Our name and reputation are priceless to us and no order would be worth jeopardising this for.

Your trade exclusive partner. No exceptions – guaranteed

Far EastRequests for large quantities and bespoke or colour variations of our products are a daily occurrence for us. However, requesting prices from the Far East can be a time consuming exercise, much to the frustration of distributors who are keen to quote their client.

Not so for us!

Our Fast East webshop enables our sales team to obtain prices from our global network of manufacturers quickly and efficiently, and quotations are usually with our customers in hours rather than days.

Accreditations & Associations

bpma patron
Purple Club Member
Advantage Buying Group Winner 2012/13
Sourcing City Member
bmpa Charter Supplier